Chart of Florida Administrative Complaint Process for Health Professionals
The investigation letter is the beginning of the professional licensing discipline process. Someone filed a complaint alleging you violated one or more of the rules associated with your profession. The person filing the complaint is confidential and could be a patient, your employer, a disgruntled co-worker; virtually anyone can file a complaint. Almost all licensing complaints in Florida whether meritorious or not are investigated by the Florida Department of Health (DOH). Generally speaking someone accused you of unprofessional conduct and the disciplinary committee wants to know your side of the story.
The investigation process must be taken seriously. At this stage you have the opportunity to prove to the DOH that you were justified in whatever you did or did not do. The investigator may want to interview you. Often an interview is not in your best interest and you should decline. In lieu of an interview you may submit a written explanation or you may do nothing. Remember, unless DOH filed an Emergency Suspension Order, you are innocent until proven otherwise and able to work until DOH proves their case.
Before deciding to be interviewed or making a written response please make sure you retain good competent legal counsel to guide you through this process. The solution is never as simple as telling your story. The DOH and its representatives are not looking out for your best interest; they are trying to prove their case.
If you have received a letter of investigation from the Florida Department of Health, Florida Board of Medicine (BOM), Florida Board of Nursing (BON), or are aware of an investigation into your conduct, we urge you to call us immediately. Our lead professional licensing attorney, Ronald W. Chapman, has been working with healthcare professionals for over 20 years and would be delighted to work with you. We can help you determine the best course of action and, if necessary, represent you before the licensing board or administrative hearing.